Shipping policy

Last updated: July 20, 2026

Shipping

At the moment, we only ship within the United States.

Orders are processed within 1 business day. Once shipped, most U.S. orders arrive within 2–5 days. Delivery times may vary depending on your location and carrier delays.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, products must be unused, unopened, and in their original packaging. Due to hygiene and safety reasons, opened or used products cannot be returned.

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective product. Original shipping charges (if any) are non-refundable.

Incorrect Shipping Information

Please make sure your shipping address is accurate before placing your order. If you notice an error, contact us as soon as possible at support@zonkies.com. We’ll do our best to update your order before it ships.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact support@zonkies.com within 7 days of the expected delivery date. We’ll work with the carrier to help resolve the issue as quickly as possible.

We Are Ready to Help

If you have any questions about your order, please don't hesitate to contact us at support@zonkies.com.