Refund policy
Last updated: July 20, 2026
We want you to shop with confidence. If something isn’t right, we’re here to help.
Returns
Our return policy is valid for 30 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unopened
- Be in its original packaging
- Include proof of purchase
Because our products are personal-use aromatic inhalers, opened or used products cannot be returned for hygiene and safety reasons.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Final sale or clearance items
- Products damaged through misuse or normal wear
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at support@zonkies.com with your order number and photos of the issue. We’ll make it right as quickly as possible.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Original shipping charges (if any) are non-refundable. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.
Exchanges
We only replace items if they arrive defective, damaged, or if you receive the wrong item.
Please contact support@zonkies.com before sending anything back so we can assist you with the fastest resolution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item or a defective product).
Return Address
Please contact support@zonkies.com before returning your order. We’ll provide the correct return instructions and return address based on your order.